Using Veteran Benefits

If you are a student eligible for veteran's benefits, you can submit an education benefits application through the Veterans Affairs (VA) website. The VA will provide you with a Certificate of Eligibility (COE). Once you have the COE, you can follow the below steps to utilize your benefits at UVA.

Students who plan to use their Veteran's benefits should contact the Office of the University Registrar (UREG) for forms and related resources. You can direct questions about benefit eligibility and coverage to the VA Educational Benefits line at 1-888-442-4551.

Below are 4 steps to use your VA benefits at UVA:

  1. Submit the COE to the Office of the University Registrar (UREG) (for first time users).
  2. Submit the Veterans Educational Benefits Request form to UREG (a new form is required for each academic term).  Access the online version of this form or downloand and complete the .pdf version of the form.
  3. Once UREG receives required documentation, SFS applies a Positive Service Indicator on the student account (it will appear in the SIS Student Center as a hold labeled "Veteran (benefits pending)"). The positive service indicator prevents a Student Finance hold from being applied to the account, and it safeguards the account, even with a current term past due balance, from the deactivation process at the start of each term. The Positive Service Indicator remains effective until mid-semester to allow students time to pay their charges not covered by their benefits and to allow time for UVA to receive funds from the VA.
  4. Students should be mindful to pay charges not covered by the VA. This includes dining, housing, bookstore, non-approved fees and tuition charges beyond the student's eligibility percentage as determined by the VA.  By mid-semester, any of these other charges that remain past due may result in a Student Finance hold until the charges are paid. Students must resolve their account balances in order to remain eligible to register for future term course enrollment.  SFS sends monthly notifications to students and their authorized payers in QuikPay@UVA in the event of a Student Finance hold.

It is extremely important to understand that the Veterans Educational Benefits Request Form must be submitted for each term for which you intend to use your benefits. 

Helpful Resources:  For additional resources and information (including Estimate Monthly Housing Allowance, Choice Act eligibility, and Department of Veterans Affairs FAQs), please visit UREG’s VA resource page.

For service member student loan borrowers, we want to make you aware of your rights and options.  The Consumer Financial Protection Bureau has partnered with the Department of Defense and has created a guide for servicemembers who have student loans. The guide contains clear information on the various ways student loans can be repaid. Servicemembers who have an issue with their servicers should submit a complaint to the CFPB by following the steps below.  The University provides this information strictly as a service to its servicemember student loan borrowers.

  • Go online at www.consumerfinance.gov/complaint
  • Call the toll-free phone number at 1-855-411-CFPB (2372) or TTY/TDD phone number at 1-855-729-CFPB (2372)
  • Fax the CFPB at 1-855-237-2392
  • Mail a letter to: Consumer Financial Protection Bureau, P.O. Box 4503, Iowa City, Iowa 52244
  • Additionally, through “Ask CFPB,” consumers can get clear, unbiased answers to their questions at consumerfinance.gov/askcfpb or by calling 1-855-411-CFPB (2372).