Student Account Holds

The following are descriptions of holds and instructions for resolving holds that commonly appear on student accounts. Many of these holds are the result of charges placed by departments other than SFS. You should contact the department placing the charge directly, as details about the charges are usually not provided to SFS.

 

Student Finance Hold

The Student Finance Hold (SFH) applies to students who have a past-due balance and do not have sufficient scheduled resources (such as anticipated financial aid, scholarship funding, payment plans, third party sponsorship, and/or VA benefits) to cover the balance due. 

This hold prevents students from enrolling in courses for future terms, changing courses for the current term, and obtaining official transcripts. Students can review their account through SIS and can contact Student Financial Services for further information about their past due balances.   Student Finance Holds also prevent refunds to the student.

Students are advised to make payment immediately through QuikPay@UVA or at the Cashier's Office in Carruthers Hall; or to contact Student Financial Services to review payment arrangement options in order to release this hold.

Note: Holds are released immediately if payment is received through QuikPay@UVA. Holds should be released within 24 hours if alternative payment is submitted or alternative payment arrangements are secured. 

 

 

Student Loan Exit Interview

Students who have not completed their loan exit interview(s), also referred to as "exit counseling", will have this hold on their account. Below is the language of this hold.

Federal Loan - You must complete your Student Loan Exit Interview for your Perkins, Nursing, or other UVA Institutional loans. All transcript and enrollment activity will be blocked until your Exit Interview is complete.  Go to heartland.ecsi.net to complete your Exit Interview.  The hold will be automatically removed when the confirmation is sent to UVA, usually within about 3 business days.

Institutional Loans - You must complete your Student Loan Exit Interview for your Perkins, Nursing, or other UVA Institutional loans. All transcript and enrollment activity will be blocked until your Exit Interview is complete. Go to heartland.ecsi.net to complete your Exit Interview. The hold will be automatically removed when the confirmation is sent to UVA, usually within about 3 business days. 

If this hold is in place on the first Friday of the semester, you will be disenrolled and dropped from all your classes. As applicable, your University I.D. card will be deactivated, and Housing, Dining, Cavalier Advantage and all other student privileges will be unavailable.

 

SFS Transcript Hold

Students who have a past due balance on their student account. This hold only prevents students from getting an official transcript. Students can review their "Current Account Activity" page in QuikPay to see the charges and amounts that are past due and make payment to resolve the hold.