Contact Us

Student Financial Services is available to take your phone calls and for walk-in service in Carruthers Hall from 10am - 12pm and 1 - 4pm, Monday through Friday.

How to Contact Us

Our commitment to you: We know your time is important to you. Our goal is always to answer your questions completely and to anticipate your likely follow-up questions to prevent you from having to contact us again about the same issue. The overwhelming majority of inquiries are resolved on the first contact.

Sometimes, though, the person who first answers the phone or sees your email is not the one who can best answer the question or solve your problem. While we can't give you a dashboard to show you where your question is in the process of review and resolution, please know that we will do all we can before reaching back out to either resolve the issue directly or prepare you for what else we might need from you. In all that we do, we strive to embody the SFS service standards of empathy, competency, responsiveness, and transparency.

Phone: Our service hours are Monday - Friday, 10am - noon and 1pm - 4pm. You can reach us at (434) 982-6000 or (866) 391-0063.

  • Before you call: have the student ID available, and for callers who are not the student, it’s helpful if you are already an authorized user in the UVAPay system.
  • When you call: the person you first speak with will likely be able to help you completely with your questions. The majority of our contacts are resolved by the first person you'll speak with. If that person cannot resolve your questions, they’ll offer to transfer you to a colleague who can help further.
  • While you are waiting: During our busy times, like summer, wait times are likely to be longer than at other times of the year. Feel free to put us on speaker phone and go about your business. We'll update your position in the queue along the way, and when it’s your turn and we pick up, we’ll give you time to get to the phone!

Email: Use our email address only for correspondence, and please do not send any requested documents as email attachments. For the security of your information, we will not be able to process documents sent in this manner.

  • Before you write: If you can be sure to provide identifying information about the student, especially if the name is common. Usually providing date of birth in the message for those with a common name will help us find the student's record.  Also, please gather all relevant information to help you craft a useful message.
  • After you write: You should receive an automated reply that we have received your message, and that reply should include a case number for your reference. As with phone volumes during our busy seasons, it may take us some time to reply to your email, especially if the issue is complex.

Chat: In the lower left corner of all of our webpages is a place to ask questions of our chatbot. Especially if your question is straightforward (e.g., where do I send information about my scholarship?) the chat can almost certainly handle it, freeing you up to go on about your busy lives. The chat is not intended to answer student-specific detailed questions. For those we suggest you write or call us.

Mailing Address (including to send scholarship checks/information):
Student Financial Services
P.O. Box 400204
University of Virginia
Charlottesville, VA 22904-4204

Street Address:
1001 North Emmet Street (across from the Barracks Road Shopping Center)


Staff Directory

Steve Kimata Associate Vice Provost for Enrollment and Student Financial Services
Sarah Doran Chief of Staff and Director of School and Departmental Relations
Sabrina Whitcomb Associate Director, Training and Compliance
Amy Nolasco Business Systems Analyst
Mary Fields Office Manager
Financial Aid    
Scott Miller Director, Financial Aid
Sharlene Sajonas Associate Director, Athletic Grant-in-Aid
Jessica Denniston Associate Director for Undergraduate Financial Aid
Debbie Davis Assistant Director, Graduate Aid
Andrew Breen Assistant Director, Financial Aid
Oshae Berry Assistant Director, Financial Aid
Rylie Carlson Assistant Director, Financial Aid
Colin Burnette Undergraduate Financial Aid Administrator
Haike Giragosian Undergraduate Financial Aid Administrator
Heather Logan Undergraduate Financial Aid Administrator
Erica Lee Undergraduate Financial Aid Administrator
Stephanie Poindexter Undergraduate Financial Aid Administrator
Elizabeth O'Flynn Steppe Undergraduate Financial Aid Administrator
Alaric Hammell Undergraduate Financial Aid Administrator
Chris Brazelton Undergraduate Financial Aid Administrator
Vacant   Undergraduate Financial Aid Administrator
Melvin Miller Associate Director, Financial Aid
Danielle Brown Scholarship Officer
Stacey Parmenter Scholarship Specialist
Lauren O'Neill Awarding Specialist
Jessica Marvin Loan Coordinator
Jeanie Sampson-Giles Loan Coordinator
Student Accounts    
Isaiah Behnke Director, Student Account Operations
Jake Blizzard Assistant Director, Student Accounts
Candie Flippen Student Accounts Analyst
Alex Rowe Student Accounts Analyst
Trudy Taylor Assistant Director, Cashiering & Collections
Telisa Alston Accounts Receivable Specialist
Lucy Wrenn Accounts Receivable Specialist
Randy Sawyer Student Accounts and Collections Analyst 
Maggie Duncan Payment and Student Account Analyst
Heather Benson Accounting Cashier
Accounting & Reconciliation    
Lisa Shuler Director, SFS Accounting and Modeling
Ashley Rogers Reconciliation Accountant
Customer Service & Communications
Vacant   Contact Center Manager
Kim Toms Customer Service Representative Tier 1
Jessica Wood Customer Service Representative Tier 1
Devon Weathersby Customer Service Representative Tier 1
Trei Young Customer Service Representative Tier 1
Madison Coleman Customer Service Representative Tier 1
Catie Payne Customer Service Representative Tier 2, Team Lead, and Acting Contact Center Manager
Irene Paschall Customer Service Representative Tier 2
Jessica Smith Customer Service Representative Tier 2
Andrea Jackson Customer Service Representative Tier 2
JT Peifer Customer Service Representative Tier 2
Makela McRae Customer Service Representative Tier 2
Ja'net LaPointe Imaging Specialist
Chris Doran Communications Manager
Claire Hoogendoorn Communications Assistant and Peer Financial Counseling Program Coordinator
IT Services    
Wendy West Manager, Information Technology Support
Lloyd Dollins Supervisor, IT
Michael Holian Supervisor, IT 
John Martin Financial Aid Application Analyst
Vacant Applications Systems Analyst/Programmer