Contact Us

Student Financial Services is available to take your phone calls and for walk-in service in Carruthers Hall from 10am - 12pm and 1 - 4pm, Monday through Friday.

How to Contact Us

Our commitment to you: We know your time is important to you. Our goal is always to answer your questions completely and to anticipate your likely follow-up questions to prevent you from having to contact us again about the same issue. The overwhelming majority of inquiries are resolved on the first contact.

Sometimes, though, the person who first answers the phone or sees your email is not the one who can best answer the question or solve your problem. While we can't give you a dashboard to show you where your question is in the process of review and resolution, please know that we will do all we can before reaching back out to either resolve the issue directly or prepare you for what else we might need from you. In all that we do, we strive to embody the SFS service standards of empathy, competency, responsiveness, and transparency.

Phone: Our service hours are Monday - Friday, 10am - noon and 1pm - 4pm. You can reach us at (434) 982-6000 or (866) 391-0063.

  • Before you call: Have the student ID available, and for callers who are not the student, it’s helpful if you are already an authorized user in the UVAPay system.
  • When you call: The person you first speak with will likely be able to help you completely with your questions. If that person cannot resolve your questions, they’ll offer to transfer you to a colleague who can help further.
  • While you are waiting: During our busy seasons, like during the summer, wait times are likely to be longer than at other times of the year. Feel free to put us on speaker phone and go about your business. We'll update your position in the queue along the way, and when it’s your turn and we pick up, we’ll give you time to get to the phone!

Email: [email protected] Use our email address only for correspondence, and please do not send any requested documents as email attachments. For the security of your information, we will not be able to process documents sent in this manner.

  • Before you write: Be sure to provide identifying information about the student, especially if the name is common. Usually providing date of birth in the message for those with a common name will help us find the student's record. Also, please gather all relevant information to help you craft a useful message.
  • After you write: You should receive an automated reply that we have received your message, and that reply should include a case number for your reference. As with phone volumes during our busy seasons, it may take us some time to reply to your email, especially if the issue is complex.

Chat: In the lower left corner of all our webpages is a place to ask questions to our chatbot. Especially if your question is straightforward, (e.g., where do I send information about my scholarship?) the chat can almost certainly handle it, freeing you up to go on about your busy lives. The chat is not intended to answer student-specific detailed questions. For those we suggest you write or call us.

Mailing Address (including to send scholarship checks/information):
Student Financial Services
P.O. Box 400204
University of Virginia
Charlottesville, VA 22904-4204

Street Address:
1001 North Emmet Street (across from the Barracks Road Shopping Center)


 

Staff Directory

Administration    
Steve Kimata [email protected] Associate Vice Provost for Enrollment and Student Financial Services
Mary Fields [email protected] Office Manager
     
Training and Compliance    
Sabrina Whitcomb [email protected] Director, Training and Compliance
     
Financial Aid    
Scott Miller [email protected] Director, Financial Aid
Sharlene Sajonas [email protected] Associate Director, Athletic Grant-in-Aid
Jessica Denniston [email protected] Associate Director for Undergraduate Financial Aid
Debbie Davis [email protected] Assistant Director, Graduate Aid
Andrew Breen [email protected] Assistant Director, Financial Aid
Oshae Berry [email protected] Assistant Director, Financial Aid
Rylie Carlson [email protected] Assistant Director, Financial Aid
Colin Burnette [email protected] Undergraduate Financial Aid Administrator
Haike Giragosian [email protected] Undergraduate Financial Aid Administrator
Heather Logan [email protected] Undergraduate Financial Aid Administrator
Erica Lee [email protected] Undergraduate Financial Aid Administrator
Stephanie Poindexter [email protected] Undergraduate Financial Aid Administrator
Elizabeth O'Flynn Steppe [email protected] Undergraduate Financial Aid Administrator
Alaric Hammell [email protected] Undergraduate Financial Aid Administrator
Chris Brazelton [email protected] Undergraduate Financial Aid Administrator
Patricia Burchett [email protected] Undergraduate Financial Aid Administrator

Miriam Tice

[email protected] Undergraduate Financial Aid Administrator
Jahaira Maldonado [email protected] Undergraduate Financial Aid Administrator
     
Scholarships    
Melvin Miller [email protected] Associate Director, Scholarships
Danielle Brown [email protected] Assistant Director, Scholarships
Stacey Parmenter [email protected] Scholarship Specialist
Austin Hamric [email protected] Awarding Specialist 
     
Loans    
Jessica Marvin [email protected] Loan Coordinator
Jeanie Sampson-Giles [email protected] Loan Coordinator
     
Student Accounts, Payments, and Collections    
Isaiah Behnke [email protected] Director, Student Account Operations
Trudy Tucker [email protected] Assistant Director, Payments & Collections
Jake Blizzard [email protected] Assistant Director, Student Accounts
Amy Nolasco [email protected] Business Systems Analyst
Maggie Duncan [email protected] Payments Lead and Student Account Analyst
Candie Flippen [email protected] Student Accounts Analyst
Alex Rowe [email protected] Student Accounts Analyst
Sierra Norback [email protected] Payments and Accounts Specialist
Telisa Alston [email protected] Accounts Receivable Specialist
Lucy Wrenn [email protected] Accounts Receivable Specialist
Randy Sawyer [email protected] Student Accounts and Collections Analyst 
     
Accounting & Reconciliation    
Lisa Shuler [email protected] Director, SFS Accounting and Modeling
Ashley Rogers [email protected] Reconciliation Accountant
John Martin [email protected] Senior Financial Analyst
     
Contact Center
Rose Tyree [email protected] Contact Center Director
Kim Toms [email protected] Customer Service Representative Tier 1
Jessica Wood [email protected] Customer Service Representative Tier 1
Devon Weathersby [email protected] Customer Service Representative Tier 1
Trei Young [email protected] Customer Service Representative Tier 1
Madison Coleman [email protected] Customer Service Representative Tier 1
Catie Stowe [email protected] Customer Service Representative Tier 2 Team Lead
Irene Paschall [email protected] Customer Service Representative Tier 2
Jessica Smith [email protected] Customer Service Representative Tier 2
Andrea Jackson [email protected] Customer Service Representative Tier 2
JT Peifer [email protected] Customer Service Representative Tier 2
Makela McRae [email protected] Customer Service Representative Tier 2
Ja'net LaPointe [email protected] Imaging Specialist
     
Communications    
Chris Doran [email protected] Communications Manager
Anna Morel [email protected] Communications Assistant and Peer Financial Counseling Program Coordinator
     
Information Technology    
Michael Holian [email protected] Director, Information Technology Support
Lloyd Dollins [email protected] Supervisor, IT
Vacant [email protected] Supervisor, IT 
Mac Koslowski [email protected] Full Stack Developer
Tanmaya Sangwan [email protected] Full Stack Developer
Wendy West [email protected] Special Projects