Student Financial Services is available to take your phone calls and for walk-in service in Carruthers Hall from 10am - 12pm and 1 - 4pm, Monday through Friday.
How to Contact Us
Our commitment to you: We know your time is important to you. Our goal is always to answer your questions completely and to anticipate your likely follow-up questions to prevent you from having to contact us again about the same issue. The overwhelming majority of inquiries are resolved on the first contact.
Sometimes, though, the person who first answers the phone or sees your email is not the one who can best answer the question or solve your problem. While we can't give you a dashboard to show you where your question is in the process of review and resolution, please know that we will do all we can before reaching back out to either resolve the issue directly or prepare you for what else we might need from you. In all that we do, we strive to embody the SFS service standards of empathy, competency, responsiveness, and transparency.
Phone: Our service hours are Monday - Friday, 10am - noon and 1pm - 4pm. You can reach us at (434) 982-6000 or (866) 391-0063.
- Before you call: have the student ID available, and for callers who are not the student, it’s helpful if you are already an authorized user in the UVAPay system.
- When you call: the person you first speak with will likely be able to help you completely with your questions. The majority of our contacts are resolved by the first person you'll speak with. If that person cannot resolve your questions, they’ll offer to transfer you to a colleague who can help further.
- While you are waiting: During our busy times, like summer, wait times are likely to be longer than at other times of the year. Feel free to put us on speaker phone and go about your business. We'll update your position in the queue along the way, and when it’s your turn and we pick up, we’ll give you time to get to the phone!
Email: firstname.lastname@example.org Use our email address only for correspondence, and please do not send any requested documents as email attachments. For the security of your information, we will not be able to process documents sent in this manner.
- Before you write: If you can be sure to provide identifying information about the student, especially if the name is common. Usually providing date of birth in the message for those with a common name will help us find the student's record. Also, please gather all relevant information to help you craft a useful message.
- After you write: You should receive an automated reply that we have received your message, and that reply should include a case number for your reference. As with phone volumes during our busy seasons, it may take us some time to reply to your email, especially if the issue is complex.
Chat: In the lower left corner of all of our webpages is a place to ask questions of our chatbot. Especially if your question is straightforward (e.g., where do I send information about my scholarship?) the chat can almost certainly handle it, freeing you up to go on about your busy lives. The chat is not intended to answer student-specific detailed questions. For those we suggest you write or call us.
Mailing Address (including to send scholarship checks/information):
Student Financial Services
P.O. Box 400204
University of Virginia
Charlottesville, VA 22904-4204
1001 North Emmet Street (across from the Barracks Road Shopping Center)
|Steve Kimataemail@example.com||Associate Vice Provost for Enrollment and Student Financial Services|
|Sarah Doranfirstname.lastname@example.org||Chief of Staff and Director of School and Departmental Relations|
|Sabrina Whitcombemail@example.com||Associate Director, Training and Compliance|
|Amy Nolascofirstname.lastname@example.org||Business Systems Analyst|
|Mary Fieldsemail@example.com||Office Manager|
|Scott Millerfirstname.lastname@example.org||Director, Financial Aid|
|Sharlene Sajonasemail@example.com||Associate Director, Athletic Grant-in-Aid|
|Jessica Dennistonfirstname.lastname@example.org||Associate Director for Undergraduate Financial Aid|
|Debbie Davisemail@example.com||Assistant Director, Graduate Aid|
|Andrew Breenfirstname.lastname@example.org||Assistant Director, Financial Aid|
|Oshae Berryemail@example.com||Assistant Director, Financial Aid|
|Rylie Carlsonfirstname.lastname@example.org||Assistant Director, Financial Aid|
|Colin Burnetteemail@example.com||Undergraduate Financial Aid Administrator|
|Haike Giragosianfirstname.lastname@example.org||Undergraduate Financial Aid Administrator|
|Heather Loganemail@example.com||Undergraduate Financial Aid Administrator|
|Erica Leefirstname.lastname@example.org||Undergraduate Financial Aid Administrator|
|Stephanie Poindexteremail@example.com||Undergraduate Financial Aid Administrator|
|Elizabeth O'Flynn Steppefirstname.lastname@example.org||Undergraduate Financial Aid Administrator|
|Alaric Hammellemail@example.com||Undergraduate Financial Aid Administrator|
|Chris Brazeltonfirstname.lastname@example.org||Undergraduate Financial Aid Administrator|
|Vacant||Undergraduate Financial Aid Administrator|
|Melvin Milleremail@example.com||Associate Director, Financial Aid|
|Danielle Brownfirstname.lastname@example.org||Scholarship Officer|
|Stacey Parmenteremail@example.com||Scholarship Specialist|
|Lauren O'Neillfirstname.lastname@example.org||Awarding Specialist|
|Jessica Marvinemail@example.com||Loan Coordinator|
|Jeanie Sampson-Gilesfirstname.lastname@example.org||Loan Coordinator|
|Isaiah Behnkeemail@example.com||Director, Student Account Operations|
|Jake Blizzardfirstname.lastname@example.org||Assistant Director, Student Accounts|
|Candie Flippenemail@example.com||Student Accounts Analyst|
|Alex Rowefirstname.lastname@example.org||Student Accounts Analyst|
|Trudy Tayloremail@example.com||Assistant Director, Cashiering & Collections|
|Telisa Alstonfirstname.lastname@example.org||Accounts Receivable Specialist|
|Lucy Wrennemail@example.com||Accounts Receivable Specialist|
|Randy Sawyerfirstname.lastname@example.org||Student Accounts and Collections Analyst|
|Maggie Duncanemail@example.com||Payment and Student Account Analyst|
|Heather Bensonfirstname.lastname@example.org||Accounting Cashier|
|Accounting & Reconciliation|
|Lisa Shuleremail@example.com||Director, SFS Accounting and Modeling|
|Ashley Rogersfirstname.lastname@example.org||Reconciliation Accountant|
|Customer Service & Communications|
|Vacant||Contact Center Manager|
|Kim Tomsemail@example.com||Customer Service Representative Tier 1|
|Jessica Woodfirstname.lastname@example.org||Customer Service Representative Tier 1|
|Devon Weathersbyemail@example.com||Customer Service Representative Tier 1|
|Trei Youngfirstname.lastname@example.org||Customer Service Representative Tier 1|
|Madison Colemanemail@example.com||Customer Service Representative Tier 1|
|Catie Paynefirstname.lastname@example.org||Customer Service Representative Tier 2, Team Lead, and Acting Contact Center Manager|
|Irene Paschallemail@example.com||Customer Service Representative Tier 2|
|Jessica Smithfirstname.lastname@example.org||Customer Service Representative Tier 2|
|Andrea Jacksonemail@example.com||Customer Service Representative Tier 2|
|JT Peiferfirstname.lastname@example.org||Customer Service Representative Tier 2|
|Makela McRaeemail@example.com||Customer Service Representative Tier 2|
|Ja'net LaPointefirstname.lastname@example.org||Imaging Specialist|
|Chris Doranemail@example.com||Communications Manager|
|Claire Hoogendoornfirstname.lastname@example.org||Communications Assistant and Peer Financial Counseling Program Coordinator|
|Wendy Westemail@example.com||Manager, Information Technology Support|
|Lloyd Dollinsfirstname.lastname@example.org||Supervisor, IT|
|Michael Holianemail@example.com||Supervisor, IT|
|John Martinfirstname.lastname@example.org||Financial Aid Application Analyst|
|Vacantemail@example.com||Applications Systems Analyst/Programmer|