Contact Us

Until further notice, Student Financial Services will be providing all support services remotely. The best way to reach us is by email at the address listed below.

How to Contact Us

Chat: In the lower left corner of all of our webpages is an interface to ask questions of a chatbot for SFS.  Especially if your question is straightforward (e.g., where do I send information about my scholarship?) the chat can almost certainly handle it, freeing you up to go on about your busy lives! 

Phone: Our service hours are Monday - Friday, 10am - noon and 1pm - 4pm. You can reach us at (434) 982-6000 or (866) 391-0063.

  • Before you call: have the student ID available, and for callers who are not the student, it’s helpful if you are already an authorized user in the UVAPay system.
  • When you call: the person you first speak with will likely be able to help you completely with your questions. The majority of our contacts are resolved by the first person you'll speak with.  If that person cannot resolve your questions, they’ll offer to transfer you to a colleague who can help further.
  • While you are waiting: During our busy times, like summer, wait times are likely to be longer than at other times of the year. Feel free to put us on speaker phone and go about your business. We'll update your position in the queue along the way, and when it’s your turn and we pick up, we’ll give you time to get to the phone!
  • Our commitment to you: We know your time is important to you. Our goal is always to answer your questions completely and to anticipate your likely follow-up questions to prevent you from having to contact us again about the same issue.

Email: [email protected]  Use our email address only for correspondence, and please do not send any requested documents as email attachments. For the security of your information, we will not be able to process documents sent in this manner.

  • Before you write: If you can be sure to provide identifying information about the student, especially if the name is common. Usually providing date of birth in the message for those with a common name will help us find the student's record.  Also, please gather all relevant information to help you craft a useful message.
  • After you write: You should receive an automated reply that we have received your message, and that reply should include a case number for your reference.  As with phone volumes during our busy seasons, it may take us some time to reply to your email, especially if the issue is complex.

Mailing Address:
Student Financial Services
P.O. Box 400204
University of Virginia
Charlottesville, VA 22904-4204

Street Address:
1001 North Emmet Street (across from the Barracks Road Shopping Center)



Staff Directory

Steve Kimata [email protected] Assistant VP, Student Financial Services
Sarah Doran [email protected] Chief of Staff and Director of School and Departmental Relations
Sabrina Whitcomb [email protected] Associate Director, Training and Compliance
Amy Nolasco [email protected] Business Systems Analyst
Mary Fields [email protected] Office Manager
Financial Aid    
Scott Miller [email protected] Director, Financial Aid
Sharlene Sajonas [email protected] Associate Director, Athletic Grant-in-Aid
Jessica Denniston [email protected] Associate Director for Undergraduate Financial Aid
Debbie Davis [email protected] Assistant Director, Graduate Aid
Andrew Breen [email protected] Assistant Director, Financial Aid
Oshae Berry [email protected] Assistant Director, Financial Aid
Rylie Carlson [email protected] Assistant Director, Financial Aid
Colin Burnette [email protected] Undergraduate Financial Aid Administrator
Haike Giragosian [email protected] Undergraduate Financial Aid Administrator
Heather Logan [email protected] Undergraduate Financial Aid Administrator
Matthew Ford [email protected] Undergraduate Financial Aid Administrator
Stephanie Poindexter [email protected] Undergraduate Financial Aid Administrator
Elizabeth O'Flynn Steppe [email protected] Undergraduate Financial Aid Administrator
Alaric Hammell [email protected] Undergraduate Financial Aid Administrator
Ume Kalsoom [email protected] Undergraduate Financial Aid Administrator
Melvin Miller [email protected] Associate Director, Financial Aid
Danielle Brown [email protected] Scholarship Officer
Stacey Parmenter [email protected] Scholarship Specialist
Jesse Roberts [email protected] Awarding Specialist
Lauren O'Neill [email protected] Awarding Specialist
Jessica Marvin [email protected] Loan Coordinator
Jeanie Sampson-Giles [email protected] Loan Coordinator
Student Accounts    
Isaiah Behnke [email protected] Director, Student Account Operations
Vacant   Supervisor, Military Billing and Contracts
Candie Flippen [email protected] Student Accounts Analyst
Joyce Walton [email protected] Student Accounts Specialist
Jake Blizzard [email protected] Student Accounts Analyst
Trudy Taylor [email protected] Assistant Director, Cashiering & Collections
Telisa Alston [email protected] Accounts Receivable Specialist
Lucy Wrenn [email protected] Accounts Receivable Specialist
Maggie Duncan [email protected] Payment and Student Account Analyst
Heather Benson [email protected].edu Accounting Cashier
Accounting & Reconciliation    
Lisa Shuler [email protected] Director, SFS Accounting and Modeling
Ashley Rogers [email protected] Reconciliation Accountant
Customer Service & Communications
Jenn Bari [email protected] Contact Center Manager
Chris Brazelton [email protected] Tier 1 Supervisor
Makela McRae [email protected] Customer Service Representative Tier 1
Kim Toms [email protected] Customer Service Representative Tier 1
Jessica Wood [email protected] Customer Service Representative Tier 1
Alex Rowe [email protected] Customer Service Representative Tier 1
Vacant   Customer Service Representative Tier 1
Catie Payne [email protected] Customer Service Representative Tier 2 and Team Lead
Irene Paschall [email protected] Customer Service Representative Tier 2
Randy Sawyer [email protected] Customer Service Representative Tier 2
Andrea Jackson [email protected] Customer Service Representative Tier 2
JT Peifer [email protected] Customer Service Representative Tier 2
Ja'net LaPointe [email protected] Imaging Specialist
Chris Doran [email protected] Communications Manager
Dustin Ciraco [email protected] Communications Assistant and Peer Financial Counseling Program Coordinator
IT Services    
Wendy West [email protected] Manager, Information Technology Support
Lloyd Dollins [email protected] Supervisor, IT
Vacant   Supervisor, IT Development
Michael Holian [email protected] Applications Systems Analyst/Programmer
John Martin [email protected] Financial Aid Application Analyst
Mac Koslowski [email protected] Applications Systems Analyst/Programmer