Contact Us

Student Financial Services is available to take your phone calls and for walk-in service in Carruthers Hall from 10am - 12pm and 1 - 4pm, Monday through Friday.

How to Contact Us

Our commitment to you: We know your time is important to you. Our goal is always to answer your questions completely and to anticipate your likely follow-up questions to prevent you from having to contact us again about the same issue. The overwhelming majority of inquiries are resolved on the first contact.

Sometimes, though, the person who first answers the phone or sees your email is not the one who can best answer the question or solve your problem. While we can't give you a dashboard to show you where your question is in the process of review and resolution, please know that we will do all we can before reaching back out to either resolve the issue directly or prepare you for what else we might need from you. In all that we do, we strive to embody the SFS service standards of empathy, competency, responsiveness, and transparency.

 

Phone: Our service hours are Monday - Friday, 10am - noon and 1pm - 4pm. You can reach us at (434) 982-6000 or (866) 391-0063.

  • Before you call: have the student ID available, and for callers who are not the student, it’s helpful if you are already an authorized user in the UVAPay system.
  • When you call: the person you first speak with will likely be able to help you completely with your questions. The majority of our contacts are resolved by the first person you'll speak with.  If that person cannot resolve your questions, they’ll offer to transfer you to a colleague who can help further.
  • While you are waiting: During our busy times, like summer, wait times are likely to be longer than at other times of the year. Feel free to put us on speaker phone and go about your business. We'll update your position in the queue along the way, and when it’s your turn and we pick up, we’ll give you time to get to the phone!

Email: sfs@virginia.edu  Use our email address only for correspondence, and please do not send any requested documents as email attachments. For the security of your information, we will not be able to process documents sent in this manner.

  • Before you write: If you can be sure to provide identifying information about the student, especially if the name is common. Usually providing date of birth in the message for those with a common name will help us find the student's record.  Also, please gather all relevant information to help you craft a useful message.
  • After you write: You should receive an automated reply that we have received your message, and that reply should include a case number for your reference.  As with phone volumes during our busy seasons, it may take us some time to reply to your email, especially if the issue is complex.

Chat: In the lower left corner of all of our webpages is a place to ask questions of our chatbot.  Especially if your question is straightforward (e.g., where do I send information about my scholarship?) the chat can almost certainly handle it, freeing you up to go on about your busy lives. The chat is not intended to answer student-specific detailed questions. For those we suggest you write or call us.

 

Mailing Address (including to send scholarship checks/information):
Student Financial Services
P.O. Box 400204
University of Virginia
Charlottesville, VA 22904-4204

Street Address:
1001 North Emmet Street (across from the Barracks Road Shopping Center)

 


 

Staff Directory

Administration    
Steve Kimata sak@virginia.edu Associate Vice Provost for Enrollment and Student Financial Services
Sarah Doran sbj3w@virginia.edu Chief of Staff and Director of School and Departmental Relations
Sabrina Whitcomb smw7t@virginia.edu Associate Director, Training and Compliance
Amy Nolasco akn4b@virginia.edu Business Systems Analyst
Mary Fields mrf2n@virginia.edu Office Manager
     
Financial Aid    
Scott Miller sm4be@virginia.edu Director, Financial Aid
Sharlene Sajonas srs5c@virginia.edu Associate Director, Athletic Grant-in-Aid
Jessica Denniston jat9a@virginia.edu Associate Director for Undergraduate Financial Aid
Debbie Davis dlb8n@virginia.edu Assistant Director, Graduate Aid
Andrew Breen agb4k@virginia.edu Assistant Director, Financial Aid
Oshae Berry olb3w@virginia.edu Assistant Director, Financial Aid
Rylie Carlson rc3ek@virginia.edu Assistant Director, Financial Aid
Colin Burnette rcb2u@virginia.edu Undergraduate Financial Aid Administrator
Haike Giragosian hmg5w@virginia.edu Undergraduate Financial Aid Administrator
Heather Logan ham5s@virginia.edu Undergraduate Financial Aid Administrator
Erica Lee ued6xn@virginia.edu Undergraduate Financial Aid Administrator
Stephanie Poindexter slp9r@virginia.edu Undergraduate Financial Aid Administrator
Elizabeth O'Flynn Steppe eao5w@virginia.edu Undergraduate Financial Aid Administrator
Alaric Hammell ajh6y@virginia.edu Undergraduate Financial Aid Administrator
Chris Brazelton cjb2q@virginia.edu Undergraduate Financial Aid Administrator
Jack Thorman jt8y@virginia.edu Undergraduate Financial Aid Administrator
     
Scholarships    
Melvin Miller mm4ec@virginia.edu Associate Director, Financial Aid
Danielle Brown dsb6u@virginia.edu Scholarship Officer
Stacey Parmenter sfs@virginia.edu Scholarship Specialist
Lauren O'Neill lo9uh@virginia.edu Awarding Specialist
     
Loans    
Jessica Marvin jgm2e@virginia.edu Loan Coordinator
Jeanie Sampson-Giles rjs6d@virginia.edu Loan Coordinator
     
Student Accounts    
Isaiah Behnke imb9n@virginia.edu Director, Student Account Operations
Jake Blizzard jmb2xe@virginia.edu Assistant Director, Student Accounts
Candie Flippen ccf4k@virginia.edu Student Accounts Analyst
Alex Rowe apr6qy@virginia.edu Student Accounts Analyst
     
Collections    
Trudy Taylor tjt8n@virginia.edu Assistant Director, Cashiering & Collections
Telisa Alston ta3c@virginia.edu Accounts Receivable Specialist
Lucy Wrenn liw@virginia.edu Accounts Receivable Specialist
Randy Sawyer rfs8w@virginia.edu Student Accounts and Collections Analyst 
     
Cashiering    
Maggie Duncan mce4b@virginia.edu Payment and Student Account Analyst
Heather Benson hne8n@virginia.edu Accounting Cashier
     
Accounting & Reconciliation    
Lisa Shuler lws5c@virginia.edu Director, SFS Accounting and Modeling
Ashley Rogers amr6z@virginia.edu Reconciliation Accountant
     
Customer Service & Communications
Vacant   Contact Center Manager
Kim Toms kms5bm@virginia.edu Customer Service Representative Tier 1
Jessica Wood jlw2nj@virginia.edu Customer Service Representative Tier 1
Devon Weathersby nsy9tn@virginia.edu Customer Service Representative Tier 1
Trei Young wmy3cm@virginia.edu Customer Service Representative Tier 1
Madison Coleman mbc3he@virginia.edu Customer Service Representative Tier 1
Catie Payne ccp7g@virginia.edu Customer Service Representative Tier 2, Team Lead, and Acting Contact Center Manager
Irene Paschall ivh2x@virginia.edu Customer Service Representative Tier 2
Jessica Smith jes9en@virginia.edu Customer Service Representative Tier 2
Andrea Jackson am5pp@virginia.edu Customer Service Representative Tier 2
JT Peifer jtp6q@virginia.edu Customer Service Representative Tier 2
Makela McRae kxq3dh@virginia.edu Customer Service Representative Tier 2
Ja'net LaPointe jll3d@virginia.edu Imaging Specialist
Chris Doran cad7v@virginia.edu Communications Manager
Claire Hoogendoorn bvy7mx@virginia.edu Communications Assistant and Peer Financial Counseling Program Coordinator
     
IT Services    
Wendy West sfs@virginia.edu Manager, Information Technology Support
Lloyd Dollins sfs@virginia.edu Supervisor, IT
Vacant   Supervisor, IT Development
Michael Holian sfs@virginia.edu Applications Systems Analyst/Programmer
John Martin sfs@virginia.edu Financial Aid Application Analyst
Vacant sfs@virginia.edu Applications Systems Analyst/Programmer