Student Financial Services is available to take your phone calls and for walk-in service in Carruthers Hall from 10am - 12pm and 1 - 4pm, Monday through Friday.

How to Contact Us

Phone: Our service hours are Monday - Friday, 10am - noon and 1pm - 4pm. You can reach us at (434) 982-6000 or (866) 391-0063.

• Before you call: have the student ID available, and for callers who are not the student, it’s helpful if you are already an authorized user in the UVAPay system.
• When you call: the person you first speak with will likely be able to help you completely with your questions. The majority of our contacts are resolved by the first person you'll speak with. If that person cannot resolve your questions, they’ll offer to transfer you to a colleague who can help further.
• While you are waiting: During our busy times, like summer, wait times are likely to be longer than at other times of the year. Feel free to put us on speaker phone and go about your business. We'll update your position in the queue along the way, and when it’s your turn and we pick up, we’ll give you time to get to the phone!

Email: sfs@virginia.edu Use our email address only for correspondence, and please do not send any requested documents as email attachments. For the security of your information, we will not be able to process documents sent in this manner.

• Before you write: If you can be sure to provide identifying information about the student, especially if the name is common. Usually providing date of birth in the message for those with a common name will help us find the student's record.  Also, please gather all relevant information to help you craft a useful message.
• After you write: You should receive an automated reply that we have received your message, and that reply should include a case number for your reference. As with phone volumes during our busy seasons, it may take us some time to reply to your email, especially if the issue is complex.

Chat: In the lower left corner of all of our webpages is a place to ask questions of our chatbot. Especially if your question is straightforward (e.g., where do I send information about my scholarship?) the chat can almost certainly handle it, freeing you up to go on about your busy lives. The chat is not intended to answer student-specific detailed questions. For those we suggest you write or call us.

Mailing Address (including to send scholarship checks/information):
Student Financial Services
P.O. Box 400204
University of Virginia
Charlottesville, VA 22904-4204

Street Address:
1001 North Emmet Street (across from the Barracks Road Shopping Center)

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