Contact Us

Student Financial Services is available for phone calls and walk-in service in Carruthers Hall from 10am - 12pm and 1 - 4pm, Monday through Friday.

How to Contact Us

Phone: (434) 982-6000 or (866) 391-0063

Email: [email protected]

Virtual Assistance: In the lower left corner of all our webpages is a place to ask questions to our virtual assistant (chatbot). The virtual assistant can answer basic factual questions, but it is not intended to answer student-specific detailed questions. For those we suggest you write or call us. Note this is a bot, not a live person (yet!).

Mailing Address (including to send scholarship checks/information):  
Student Financial Services  
P.O. Box 400204  
University of Virginia  
Charlottesville, VA 22904-4204

Street Address:  
1001 North Emmet Street (across from the Barracks Road Shopping Center)

  • Before you call: Have the student ID available, and for callers who are not the student, it’s helpful if you are already an authorized user in the UVAPay system.
  • Before you write: Be sure to provide identifying information about the student, especially if the name is common. Usually providing date of birth in the message for those with a common name will help us find the student's record. Also, please gather all relevant information to help you craft a useful message.

Our service commitment: We know your time is important to you. Our goal is always to answer your questions completely and to anticipate your likely follow-up questions to prevent you from having to contact us again about the same issue. The overwhelming majority of inquiries are resolved on the first contact. In all that we do, we strive to embody our service standards of empathy, competency, responsiveness, and transparency.


Staff Directory

Steve Kimata[email protected]Associate Vice Provost for Enrollment and Student Financial Services
Mary Fields[email protected]Office Manager
Training and Compliance  
Sabrina Whitcomb[email protected]Director, Training and Compliance
Catie Stowe[email protected]Training and Compliance Specialist
Kelly Roeschley[email protected]Training and Compliance Specialist
Financial Aid  
Scott Miller[email protected]Director, Financial Aid
Sharlene Sajonas[email protected]Associate Director, Athletic Grant-in-Aid
Jessica Denniston[email protected]Associate Director for Undergraduate Financial Aid
Oshae Berry[email protected]Associate Director for Undergraduate Financial Aid
Debbie Davis[email protected]Assistant Director, Graduate Aid
Rylie Carlson[email protected]Assistant Director, Financial Aid
Andrew Breen[email protected]Assistant Director, Financial Aid
Colin Burnette[email protected]Undergraduate Financial Aid Administrator
Haike Giragosian[email protected]Undergraduate Financial Aid Administrator
Heather Logan[email protected]Undergraduate Financial Aid Administrator
Erica Lee[email protected]Undergraduate Financial Aid Administrator
Stephanie Poindexter[email protected]Undergraduate Financial Aid Administrator
Elizabeth O'Flynn Steppe[email protected]Undergraduate Financial Aid Administrator
Alaric Hammell[email protected]Undergraduate Financial Aid Administrator
Chris Brazelton[email protected]Undergraduate Financial Aid Administrator
Patricia Burchett[email protected]Undergraduate Financial Aid Administrator
Miriam Tice[email protected]Undergraduate Financial Aid Administrator
Jahaira Maldonado[email protected]Undergraduate Financial Aid Administrator
Melvin Miller[email protected]Associate Director, Scholarships
Danielle Brown[email protected]Assistant Director, Scholarships
Stacey Parmenter[email protected]Scholarship Specialist
Austin Hamric[email protected]Awarding Specialist 
Jessica Marvin[email protected]Loan Coordinator
Jeanie Sampson-Giles[email protected]Loan Coordinator
Student Accounts, Payments, and Collections  
Isaiah Behnke[email protected]Director, Student Account Operations
Trudy Tucker[email protected]Assistant Director, Payments & Collections
Jake Blizzard[email protected]Assistant Director, Student Accounts
Amy Nolasco[email protected]Business Systems Analyst
Maggie Duncan[email protected]Payments Lead and Student Account Analyst
Candie Flippen[email protected]Student Accounts Analyst
Alex Rowe[email protected]Student Accounts Analyst
Sierra Norback[email protected]Payments and Accounts Specialist
Telisa Alston[email protected]Accounts Receivable Specialist
Lucy Wrenn[email protected]Accounts Receivable Specialist
Randy Sawyer[email protected]Student Accounts and Collections Analyst 
Accounting & Reconciliation  
Lisa Shuler[email protected]Director, SFS Accounting and Modeling
Ashley Rogers[email protected]Reconciliation Accountant
John Martin[email protected]Senior Financial Analyst
Contact Center
Rose Tyree[email protected]Contact Center Director
Kim Toms[email protected]Customer Service Representative Tier 1
Jessica Wood[email protected]Customer Service Representative Tier 1
Devon Weathersby[email protected]Customer Service Representative Tier 1
Madison Coleman[email protected]Customer Service Representative Tier 1
JT Peifer[email protected]Customer Service Representative Tier 2
Irene Paschall[email protected]Customer Service Representative Tier 2
Andrea Jackson[email protected]Customer Service Representative Tier 2
Makela McRae[email protected]Customer Service Representative Tier 2
Jessica Smith[email protected]Customer Service Representative Tier 2
Ja'net LaPointe[email protected]Imaging Specialist
Chris Doran[email protected]Communications Manager
Anna Morel[email protected]Communications Assistant and Peer Financial Counseling Program Coordinator
Information Technology  
Michael Holian[email protected]Director, Information Technology Support
Lloyd Dollins[email protected]Supervisor, IT
Mac Koslowski[email protected]Full Stack Developer
Tanmaya Sangwan[email protected]Full Stack Developer
Wendy West[email protected]Special Projects