Until further notice, Student Financial Services will be providing all support services remotely. The best way to reach us is by email at the address listed below.

How to Contact Us

Chat: In the lower left corner of all of our webpages is an interface to ask questions of a chatbot for SFS.  Especially if your question is straightforward (e.g., where do I send information about my scholarship?) the chat can almost certainly handle it, freeing you up to go on about your busy lives! 

Phone: Our service hours are Monday - Friday, 10am - noon and 1pm - 4pm. You can reach us at (434) 982-6000 or (866) 391-0063.

• Before you call: have the student ID available, and for callers who are not the student, it’s helpful if you are already an authorized user in the UVAPay system.
• When you call: the person you first speak with will likely be able to help you completely with your questions. The majority of our contacts are resolved by the first person you'll speak with.  If that person cannot resolve your questions, they’ll offer to transfer you to a colleague who can help further.
• While you are waiting: During our busy times, like summer, wait times are likely to be longer than at other times of the year. Feel free to put us on speaker phone and go about your business. We'll update your position in the queue along the way, and when it’s your turn and we pick up, we’ll give you time to get to the phone!
• Our commitment to you: We know your time is important to you. Our goal is always to answer your questions completely and to anticipate your likely follow-up questions to prevent you from having to contact us again about the same issue.

Email: [email protected]  Use our email address only for correspondence, and please do not send any requested documents as email attachments. For the security of your information, we will not be able to process documents sent in this manner.

• Before you write: If you can be sure to provide identifying information about the student, especially if the name is common. Usually providing date of birth in the message for those with a common name will help us find the student's record.  Also, please gather all relevant information to help you craft a useful message.
• After you write: You should receive an automated reply that we have received your message, and that reply should include a case number for your reference.  As with phone volumes during our busy seasons, it may take us some time to reply to your email, especially if the issue is complex.

Mailing Address:
Student Financial Services
P.O. Box 400204
University of Virginia
Charlottesville, VA 22904-4204

Street Address:
1001 North Emmet Street (across from the Barracks Road Shopping Center)

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